Frequently Asked Questions
How do I order a cake or dessert?
You can select a product from our products page and request for a quote, or use our contact form directly to place a request.
Please be as detailed as possible in your description.
All orders require a non-refundable deposit of 50% of the total price upon ordering and full payment 7 days prior to the pickup or delivery date.
What is your cancellation policy?
Cakes cancelled prior to 7 days before the event date will be refunded any balance already paid, less the non-refundable deposit amount.
Total Price: $400
Balanced paid after order confirmation: $100
Refund amount paid for cancellation 2 weeks before event: $100
Cakes cancelled WITHIN 7 Days of the event will not be refunded.
In the event that something occurs to affect your scheduled event date - please contact us to discuss options. Communication is key. If you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control.
Do you offer taste testings?
We offer and organise taste testings exclusively for our wedding couples who have confirmed their order.
Unfortunately, due to the volume of orders we receive for our other products, it is not possible to offer a taste testing for each order.
Are your products nut, allergen and/or gluten-free?
No. Our products may contain traces of milk, nuts, eggs and gluten.
Do you deliver?
Yes. Delivery is $25 within Sydney Metro. Delivery will vary (max $100) for areas up to and including The Hunter Valley, Katoomba, and Nowra.
If the contact or authorised representative is not available upon delivery, the order will need to be signed off by the venue, a present family member or friend.
Can we pick up our order?
Absolutely. Pickup is available from Lalor Park, NSW. A pickup form is required to be signed before or during pickup.
Can you copy this cake I found online / on a magazine?
We do not copy other designer's work out of respect. However, our past and present clients have brought in photos for inspiration for use towards a design that is truly their own.
Don't forget, you can always contact us if you have any additional questions before placing an order.